CC99 FAQ — All your questions answered here

On the login page and click the "Forgot Password?" link. Enter your registered mobile number and an OTP will be sent to you. Verify your identity with the OTP, then set a new password. For your security, make sure your new password is at least 8 characters long and contains a mix of letters and numbers.

Entering the wrong password too many times may temporarily lock your CC99 account for security reasons. It usually unlocks automatically after 30 minutes. If that does not work, contact CC99 Live Support — they will verify your identity and help restore access to your account.

Under CC99's policy, only one account is allowed per mobile number. Attempting to create multiple accounts from the same number or device may result in account suspension. This rule is strictly enforced to prevent bonus abuse.

The minimum deposit on CC99 is just BDT 200, making it accessible to players across Bangladesh. The maximum deposit limit depends on your payment method and account verification level. VIP members enjoy higher limits.

Withdrawal requests on CC99 are typically processed within 15 minutes to 2 hours. During late-night hours or periods of high traffic, processing may take a little longer. Verified accounts enjoy faster withdrawals. For more details, Withdrawal Page View.

After making a deposit, your balance is usually updated within 1 to 5 minutes. If it still hasn't appeared after 30 minutes, try refreshing the page and logging out and back in. If the issue persists, contact CC99 support with your transaction reference number.

• Save the confirmation message sent by bKash
• Share your transaction ID with support
• Usually resolved within 2 hours

CC99 does not charge any withdrawal fees. However, mobile banking operators (bKash, Nagad, Rocket) may apply their own transaction fees in accordance with their policies. Please make sure your withdrawal meets the minimum amount — generally, withdrawals below BDT 500 are not permitted.

No, bonuses cannot be withdrawn directly. You must use the bonus to play and meet a specified wagering requirement before any winnings from that bonus can be withdrawn. Wagering requirements are typically 15-30x the bonus amount. For full terms On the Promotions page View.

Yes, CC99 offers a range of daily promotions for regular players. Reload bonuses may be available on deposits every day. There are also weekly cashback offers, monthly tournaments, and exclusive deals on special occasions. To view all offers Promotions Page Check back regularly.

With CC99's referral program, when a friend you refer signs up and makes their first deposit, you earn a bonus. Your referral link is available in your account dashboard. The more friends you refer, the more you can earn.

Yes, CC99's In Live Casino Real professional dealers run the games in real time. Through high-definition video streaming, you can interact and play directly with the dealer — just like a genuine casino experience.

If your connection drops during a game, the CC99 system automatically saves the result of that round. When you reconnect, your account will reflect the correct balance. If you notice any discrepancy, check your game history or contact support.

CC99's In Fish Game Winnings depend on the game type and the size of your bet. Bigger catches earn bigger rewards, and landing certain special boss fish gives you a chance to win a major jackpot. The payout rate for each game is displayed within the game interface.

The CC99 app supports Android 6.0 and above. For the best performance, Android 8.0 or higher with at least 2GB RAM is recommended. A stable internet connection is essential for a smooth Live Casino experience.

If the app won't open, follow these steps:

• Restart your phone and try again
• Uninstall the app and Download Page Download and install the new APK from
• Make sure your phone has enough storage space available
• Check your internet connection

If the issue persists, open cc99.onl directly in your browser.

Log in to your account and go to Profile Settings. Under the Security section, you will find the two-factor authentication (2FA) option. Once enabled, an OTP will be sent to your mobile every time you log in. Keeping this enabled ensures the highest level of account security.

Account verification (KYC) is essential for fraud prevention and secure transactions. Verified accounts benefit from higher withdrawal limits, faster payment processing, and VIP privileges. Verification is simple — just submit a photo of your National ID or passport.

If you notice any unusual login activity or transactions on your account, change your password immediately and contact the CC99 support team. Remember, CC99 will never ask for your password or OTP by phone or message. Any such request should be treated as a phishing attempt.