CC99 Privacy Policy

CC99 (https://cc99.onl) is a trusted online gaming platform in Bangladesh. We believe every member's personal information belongs to them, and protecting it is our responsibility. This Privacy Policy clearly explains what data CC99 collects, why we collect it, how long we keep it, and how we keep it secure.

By registering with CC99 or using any of our services, you are considered to have accepted this Privacy Policy. Please read it carefully before you start using the platform.

This Privacy Policy applies to all services associated with CC99 — including the website, mobile app, Live Casino, fish games, bingo, and all other gaming services.

CC99 only collects information that is necessary to provide services, ensure security, and meet legal obligations. The types of data we collect are described below:

CC99 uses the information it collects for the following purposes:

• Account creation and management: To complete registration, login, password recovery, and account verification.
• Payment Processing: To securely process incoming deposits and outgoing withdrawals.
• Customer Support: To promptly resolve your complaints, questions, or issues.
• Promotions & Offers: To inform you of relevant bonuses and promotions based on your gaming activity.
• Fraud Prevention: To detect and prevent suspicious activity and ensure account security.
• Legal Compliance: To comply with applicable laws and regulations and meet the requirements of regulatory authorities.
• Service Improvement: To improve platform performance and enhance the user experience.
• Responsible Gaming: To detect unusual gaming behavior and provide assistance to members when needed.

CC99 generally does not share your information with third parties. However, limited data may be shared in specific circumstances:

• Payment Processor: Payment gateways such as bKash, Nagad, or Rocket only receive the information necessary to complete a transaction.
• Game Providers: Game providers may access limited data to operate specific games — they are not permitted to store that data or share it with third parties.
• Legal Authorities: Information may be disclosed if legally required by a court order or government directive.
• Security Auditor: Authorized third parties may be granted limited access to verify the security of the platform.

CC99's website and app use cookies and similar technologies. Cookies are small data files stored on your device that help improve your experience.

• Essential Cookies: Used to maintain login sessions and ensure security. These cannot be disabled.
• Functional Cookies: Remembers your language preference, game settings, and user preferences.
• Analytics Cookies: Helps improve our services by analyzing how the platform is used.
• Security Cookies: Used to detect fraudulent activity and bot behavior.

You can disable non-essential cookies through your browser settings. However, doing so may limit certain platform features.

CC99 follows the highest industry standards in technology and practices to protect your data. Key aspects of our security framework:

• TLS/SSL Encryption: All website and app communications are encrypted using TLS 1.3 protocol.
• AES-256 Data Storage: All sensitive data stored is protected with military-grade encryption.
• Firewall & IDS: A server-level intrusion detection system is active.
• Regular Security Audits: Independent security experts conduct regular penetration tests.
• Access Control: Only authorized staff may access data, and only to the extent required.
• Log Monitoring: Suspicious logins and activity are automatically detected and blocked.

CC99 does not retain any data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Active account information: Retained for the duration of the active account.
• Closed Account Data: Retained for up to 5 years after account closure for legal purposes.
• Financial Transaction Records: Retained for up to 7 years in accordance with financial regulations.
• Gaming Logs: Retained for up to 2 years for fraud investigation purposes.
• Cookie Data: Session cookies are deleted when the browser is closed; persistent cookies last up to 1 year.

Once the retention period has elapsed, data is securely deleted or fully anonymized so that no individual can be identified.

As a CC99 member, you have several important rights regarding your personal information:

CC99 is an exclusively adult gaming platform. This service is not intended for anyone under the age of 18.

• Age is verified at registration and users under 18 are not permitted to create an account.
• Age is verified through a national ID or other official documents.
• If a minor's account is detected, it will be immediately suspended and all associated transactions will be voided.
• If parents suspect their child is using CC99, please contact support immediately.

CC99 may update this Privacy Policy from time to time. When changes are made, the following process is followed:

• Updated policies will be published on this page with a revised date shown at the top.
• For significant changes, a notification will be sent via SMS to your registered phone number or to your platform inbox.
• Continued use of the platform after any changes constitutes acceptance of the updated policy.
• For significant changes, you will be notified at least 7 days before they take effect.

Members are advised to visit this page regularly to stay updated on the latest privacy policy.

If you have any questions, complaints, or requests regarding this Privacy Policy, please contact us:

• Email: [email protected]
• Live Chat: Click the chat icon in the bottom-right corner of the platform.
• Time: Support is available 24 hours a day, 7 days a week.

CC99 is always committed to respecting your privacy. Our goal is to make your gaming experience safe, transparent, and enjoyable. Whatever you need, we're here for you.